Comapany
OSI Systems Pvt Ltd
Job Title:
Application Support Analyst
Experience
1-3 Years
Job Description
Responsibilities:
Provide consistent high quality technical support for customers through email or phone (Preferable Application Support ERP).
Communicate effectively with requestors and next level systems and service management throughout problem management process to ensure that all communications are timely and accurate.
Follow documented support procedures; manage each issue through resolution to meet established service levels.
Analyze problems by drawing upon application knowledge, frequently asked questions, history of support resolutions and the team to resolve customer issues in a timely manner. Track and update all problems in the call tracking system ensuring that documentation is thorough, accurate and meets ticket quality standards.
Escalate incidents in a timely manner per support procedures.
Proactively monitor, recognize, analyze, isolate and/or resolve and document all applications support issues.
Liaisons with development and Business Analysis groups in the resolution of problems and supports project schedules and changes.
Maintain technical skills through participation in ongoing training.
Qualifications:
1-3 years professional experience in a Application Support or Help desk environment with a focus on customer satisfaction and delivering results through effective prioritization and time management skills.
Excellent verbal and written communication skills.
Excellent customer service skills.
Qaulification
BE/BTech/ME/MTech
Location
Hyderabad, India
Website
http://www.osi-systems.com/
Last Date
As Soon As Possible(ASAP)
How To Apply
Details & Apply
OSI Systems Pvt Ltd
Job Title:
Application Support Analyst
Experience
1-3 Years
Job Description
Responsibilities:
Provide consistent high quality technical support for customers through email or phone (Preferable Application Support ERP).
Communicate effectively with requestors and next level systems and service management throughout problem management process to ensure that all communications are timely and accurate.
Follow documented support procedures; manage each issue through resolution to meet established service levels.
Analyze problems by drawing upon application knowledge, frequently asked questions, history of support resolutions and the team to resolve customer issues in a timely manner. Track and update all problems in the call tracking system ensuring that documentation is thorough, accurate and meets ticket quality standards.
Escalate incidents in a timely manner per support procedures.
Proactively monitor, recognize, analyze, isolate and/or resolve and document all applications support issues.
Liaisons with development and Business Analysis groups in the resolution of problems and supports project schedules and changes.
Maintain technical skills through participation in ongoing training.
Qualifications:
1-3 years professional experience in a Application Support or Help desk environment with a focus on customer satisfaction and delivering results through effective prioritization and time management skills.
Excellent verbal and written communication skills.
Excellent customer service skills.
Qaulification
BE/BTech/ME/MTech
Location
Hyderabad, India
Website
http://www.osi-systems.com/
Last Date
As Soon As Possible(ASAP)
How To Apply
Details & Apply
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