Comapany Name Xerox Corporation
Job Role:
Technical Support Analyst
Experience
Freshers
Job Description
Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
Applies understanding and knowledge of information systems products and services to assist users
Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
Coordinates referrals to appropriate technical, professional, or service personnel
Receives and prioritizes issues and forwards using appropriate escalation procedures
Provides functional or task leadership
Coordinates special projects and system upgrades
Briefs customers and/or management on the status of resolution efforts
Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
Recommends system or process improvements, including procedures, training, and enhanced documentation
All other duties as assignedLearns to use professional concepts.
Applies company policies and procedures to resolve routine issues.
Works on problems of limited scope.
Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
Builds stable working relationships internally.
Normally receives detailed instructions on all work.
Typically requires no previous professional experience.
Education
BE/BTech/MCA
Location
Bangalore, India
Website
http://www.xerox.com/
Apply Last Date
Feb 28, 2015, 10:29:00 AM
How To Apply
More Details & Apply Online
Note: Apply Every Day - Before Link Expire, Than You Got Call
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