Comapany
CipherCloud India Private Limited
Job Title:
Tech Support/Tech Consultant Engineer
Experience
0-2 Years
Job Description:
Responsibilities for Tech Support:
Key hands-on and customer-facing role in the professional services group who will be responsible for CipherCloud solution support at customer sites remotely.
Demonstrated capabilities in leading basic support activities like incident logging, initial troubleshooting, doing root cause analysis, updating knowledge base, logging updates, interacting internal, external stakeholders, ensuring SLAs are adhered in terms of issue resolution, communication and appropriate adherence to incident management procedures.
Closely interact with enterprise customers in leading technical support of CipherCloud product issues.
Responsibilities for Tech Consultants:
Tech Consultant is a key hands-on and customer-facing role in the Professional Services group.
Technical Consultant would generally do the following:
1.Proof of Concept: Deploy/Configure the product for potential customer.
2.Deployment: Individual will be responsible for the configuration and deployment of CipherCloud data protection and privacy solutions at customer sites remotely.
3.Issue Resolution: Work with various technical teams and resolve issues during deployment.
Other responsibilities include: incident logging, root cause analysis, updating knowledge base, interacting with internal and external stakeholders, ensuring SLAs are adhered in terms of issue resolution, communication and appropriate adherence to incident management procedures.
Desired Skills for both Tech Support and Tech Consultant Engineer:
Excellent knowledge on LINUX/UNIX.
Hands-on experience in LINUX/UNIX is an advantage.
Red Hat certification preferred for Tech Support role.
Excellent English Communication Skills. Both written and verbal.
Bachelors Degree is a must.
0-2 Years Exp.
Qaulification
BE/BTech
Location
Hyderabad, India
Website
http://www.ciphercloud.com/
Walk-In Date
6th September 2014
Walk-In Time
10:00 AM to 02:00 PM
Address
CipherCloud India Private Limited,
Unit No:04-01,4th floor, Block - 2,
Cyberpearl Hitech City,HYDERABAD,Telangana, India.
CipherCloud India Private Limited
Job Title:
Tech Support/Tech Consultant Engineer
Experience
0-2 Years
Job Description:
Responsibilities for Tech Support:
Key hands-on and customer-facing role in the professional services group who will be responsible for CipherCloud solution support at customer sites remotely.
Demonstrated capabilities in leading basic support activities like incident logging, initial troubleshooting, doing root cause analysis, updating knowledge base, logging updates, interacting internal, external stakeholders, ensuring SLAs are adhered in terms of issue resolution, communication and appropriate adherence to incident management procedures.
Closely interact with enterprise customers in leading technical support of CipherCloud product issues.
Responsibilities for Tech Consultants:
Tech Consultant is a key hands-on and customer-facing role in the Professional Services group.
Technical Consultant would generally do the following:
1.Proof of Concept: Deploy/Configure the product for potential customer.
2.Deployment: Individual will be responsible for the configuration and deployment of CipherCloud data protection and privacy solutions at customer sites remotely.
3.Issue Resolution: Work with various technical teams and resolve issues during deployment.
Other responsibilities include: incident logging, root cause analysis, updating knowledge base, interacting with internal and external stakeholders, ensuring SLAs are adhered in terms of issue resolution, communication and appropriate adherence to incident management procedures.
Desired Skills for both Tech Support and Tech Consultant Engineer:
Excellent knowledge on LINUX/UNIX.
Hands-on experience in LINUX/UNIX is an advantage.
Red Hat certification preferred for Tech Support role.
Excellent English Communication Skills. Both written and verbal.
Bachelors Degree is a must.
0-2 Years Exp.
Qaulification
BE/BTech
Location
Hyderabad, India
Website
http://www.ciphercloud.com/
Walk-In Date
6th September 2014
Walk-In Time
10:00 AM to 02:00 PM
Address
CipherCloud India Private Limited,
Unit No:04-01,4th floor, Block - 2,
Cyberpearl Hitech City,HYDERABAD,Telangana, India.
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