Comapany Name Dell International Services India Private Limited
Job Role:
Technical Support Associate
Experience
0-2.5 Years
Job Description
Designation: Client Technical Support Associate
Experience: 0 Months - 30 Months experience
Technical Support:
Troubleshooting of dell laptops.
Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products
Diagnosis & resolving of the hardware problems and troubleshooting..
Verifies warranty entitlement and determines appropriate action.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.
Candidate Requirements:
Should be open to work in rotational / night shifts in a 24 by 7 environment.
Should have excellent communication skills in English.
Educational Qualifications:
Minimum Graduates in any stream. (10+2+3)
Any Undergraduate with at least 12 months/maximum 30 months of international calling experience can apply.
Carry copy of resume and a photo id proof.
Education
Minimum Graduates in any stream. (10+2+3)
Location
Gurgaon, India
Website
http://www.dell.com/
Walk-In Date
From 3rd to 5th February 2015
Walk-In Time
9:00 AM
Address
Dell International Services
Vipul Tech Square, Opposite Central Park, Sector Road
Sector-43, Gurgaon - 122002
Haryana
Contact person: Ellora Dutta
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