Comapany Name HCL Technology Limited
Job Role:
Technical Support Officer - US Shift - 30 Opening(s)
Experience
0-1 Year
Job Description
1.Provides Technical Assistance and resolve the end customer issues as per defined SLA.
2.Able to work independently and efficiently to meet SLA
3.Able to promptly answer support related email, phone calls and other electronic communications and meet the quality
4.Attendance/Login Hours/Unscheduled Leave/SLA targets as per defined by the process
5.Improving skill level through Self development / nominating training programs
6.Meet the defined Quality Scores. Innovation & Process Improvement
7.The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
8.To consistently meet or exceed CSAT parameters as defined for the process.
Required Candidates Profile
1.Freshers or Minimum 1 year experience in any BPO. Preferably work experience in WFM.
2.Qualification : Any Graduate
3.Good Communication Both Verbal and Written skills
4.Candidate with good Analytical & Logical Thinking
Education
Any Graduate
Location
Chennai, India
Website
http://www.hcl.com/
Walk-In Date
9th February 2015
Walk-In Time
10:00 AM - 3:00 PM
Address
HCL BServ Office
107,WSS Towers,
Harris Road,Pudupet,
Chennai 2 ( Near Casino Theatre)
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