Amazon Development Centre (India) Pvt Ltd
Job Role:
Associate - Customer Service
Experience
0-5 Years
Job Description
Qualifications:
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
A successful Associate should possess the following skills:
Communication Skills
Excellent communications skills (Written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills-- ability to clearly understand and state the issues customers present
Ability to concentrate follow customer issue without distraction to resolution
Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
Computer knowledge/ Skills
Ability to use a desktop computer system
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in their environment
Customer Focus
Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrable interpersonal skills with a diverse customer base
Demonstrable conflict resolution, negotiating, and de-escalation skills
Demonstrate ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including daily schedule as assigned
Flexible with working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills
Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
Ability to approach problems logically & rationally
Action oriented and self disciplined
Organized and detail oriented
Ability to quickly & effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Other Benefits
Free Transport, Sodexho meal vouchers, Night Shift Allowance, Over Time Benefits, Performance Incentives(if applicable).
Please carry resume, passport size photograph and one ID proof for interviews.
Education
Any graduate/ PG/+2
Location
Hyderabad, India
Website
http://www.amazon.com/
Walk-In Date
From 9th March to 14th March 2015
Walk-In Time
10 AM to 3 PM
Address
Amazon Development Centre (India) Pvt Ltd
Building No: 9, 10th Floor, Raheja Mind Space, Madhapur, Hyderabad 500081
Contact Person Monish/Reuben
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