Comapany Name Redington (INDIA) Limited
Job Role:
Technical Support Engineer
Experience
0-1 Year
Job Description
Responsibilities:
Diagnoses hardware and operating system problems.
Troubleshoot technical issues related to OS and H/W of computers
Delight customers by resolving the problems on the same call and seek closure confirmation of the case from the customer.
Follow step-by-step troubleshooting approach in order to resolve the issue from the root level.
Manage end-user customer phone calls / Remote/ E-mail
Demonstrate effective typing and verbal communication skills
Document case information.
Demonstrate efficient problem solving and troubleshooting skills.
Demonstrate commitment to client/ customer satisfaction
Demonstrate basic technical knowledge
Desired Skills:
Basic technical troubleshooting skills/ability
Communication flow, sentence construction & correct grammar
English communication, Speech clarity, voice clarity, good pronunciation and should not have MTI (Mother Tongue Influence).
Good listening and responding skills.
Desired Candidate Profile :
B.Tech/ BE/ BCA/B.Sc IT Graduate : 0-1 year experience
or
Undergraduate with Diploma (H/W & N/W): min 1 year experience mandatory
Other Details:
Shifts: Day Shifts only & 6 Days working
CTC: 1.68 LPA
+Incentives,Food & Cab facility (Cab for Delhi & Gurgaon only)
Education
B.Tech/ BE/ BCA/B.Sc/Undergraduate with Diploma
Location
Gurgaon, India
Website
http://www.redingtonindia.com/
Walk-In Date
From 9th March to 14th March 2015
Walk-In Time
11:00 AM
Address
Ensure Support Services (I) Ltd- a subsidiary of Redington India Ltd
Plot No 15, FF
Sec 18, Electronic City
Gurgaon-15
Contact Person: Ms. Reena Thakur
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